TERMS AND CONDITIONS OF SERVICE

Effective Date: October 12, 2026 | Last Updated: October 12, 2026

1. INTRODUCTION AND ACCEPTANCE

These Terms and Conditions of Service (the “Terms”) govern your use of suitdelux.com (the “Site”) and apply to every bespoke commission you place with SUITDELUX GLOBAL INVESTMENT LIMITED, a company registered with the Corporate Affairs Commission (CAC) of Nigeria (RC9569915), trading as Suitdelux (“Suitdelux”, “we”, “us” or “our”). “You” refers to the esteemed client using the Site or commissioning a garment.

By utilizing the Site, establishing a client profile, or initiating a commission, you confirm that you have read, understood, and agree to these Terms. When securing your commission at checkout, you will be required to confirm your acceptance.

Key policies to note:

Bespoke Exclusivity: All garments are crafted meticulously to order. A 100% investment is required to commence the creation process for individual commissions. Once the bespoke textiles have been cut, the commission cannot be canceled, and the payment is non-refundable (Section 9).
Fittings and Alterations: As these are made-to-measure silhouettes, they cannot be returned for a change of mind. However, we are committed to rectifying any structural defect or failure to adhere to your agreed measurements (Sections 10 and 11).
Liability: Our liability is limited as described in Section 18 without removing any statutory rights that cannot be legally excluded.

If you require any clarification regarding these Terms, our Client Concierge team is always available to assist you prior to finalizing your commission.

2. ABOUT THE ATELIER

Company: SUITDELUX GLOBAL INVESTMENT LIMITED (trading as Suitdelux)
Registered Address: Strictly by Private Appointment
Email: info@suitdelux.com
Website: suitdelux.com
Phone: +234 903 660 8144

We are a premier bespoke luxury fashion house based in Lagos, Nigeria. We specialize entirely in made-to-measure, sartorially engineered garments. We proudly serve our clientele within Nigeria and, by private arrangement, internationally.

3. ELIGIBILITY AND SITE USE

You must be at least 18 years of age and possess the legal capacity to enter into a binding contract to commission a garment. When accessing our digital flagship, you agree to use the site exclusively for lawful purposes. You must not:

Utilize the site for any unauthorized purpose or in breach of applicable laws.
Interfere with the Site’s security architecture or transmit harmful code.
Attempt unauthorized access to the site or other client profiles.
Reproduce, exploit, or duplicate any part of our digital content or designs without our express written consent.

4. CLIENT PROFILES AND GUEST CHECKOUT

You may secure your commission as a guest or by establishing a private client profile. If you create a profile, you are responsible for maintaining the confidentiality of your credentials. You agree to provide accurate, current information, including your contact details, secure delivery address, and precise measurements, so our atelier may execute your commission flawlessly.

5. PRICING, CURRENCY, AND SECURE PAYMENTS

Currency and Taxes: Prices are displayed in Nigerian Naira (NGN) and include Value Added Tax (VAT) where applicable. For international clients, your bank or card issuer may apply independent exchange rates.
Pricing Updates: We reserve the right to update our pricing. However, any structural price changes will not affect a commission that has already been confirmed.
The Commission Investment: For individual bespoke garments, a 100% investment is required upfront to secure the textiles and begin the sartorial process.
Bulk Commissions: To initiate the sartorial process for bulk orders (orders of 20 or more garments), a 50% deposit of the total commission value is required. The remaining balance must be settled in full prior to the final dispatch of your bulk order.
Payment Methods: We accept secure card transactions processed via GlobalPay (globalpay.ng) and direct bank transfers. Card details are processed securely and are never stored on our servers. For bank transfers, your commission begins only once funds are confirmed in our account.
Refund Protocols: Where a refund is authorized, it will be credited to the original payment method or a nominated account within 14 business days.

6. COMMISSION CONFIRMATION

Your order acts as an official request to commission a garment. A binding agreement is formed only when our atelier confirms your commission in writing (via email or WhatsApp), and the requisite investment is secured. We reserve the right to respectfully decline a commission if bespoke textiles are unavailable, if we cannot execute the requested design, or if payment is unauthorized. In such instances, any funds paid will be fully refunded.

7. THE BESPOKE PROCESS (MADE-TO-MEASURE)

Our silhouettes are architected exclusively for you. To achieve structural perfection, we rely on precise data.

Measurements: Whether we guide you through our measurement process or you supply your own data, the garment is engineered exactly to the numbers provided. (If we personally take your measurements, our fit guarantees in Sections 10 and 11 apply.)
Anatomical Variations: If your physique fluctuates (e.g., weight changes) between the time of measurement and final delivery, Suitdelux is not liable for the resulting shift in fit. Please notify the atelier immediately if you anticipate any changes.
Design Approval: Prior to cutting the fabric, we will confirm all structural specifications, textiles, colors, and bespoke details in writing.
Textile Nuances: Please note that natural premium textiles and artisanal hand-embroidery may exhibit slight, inherent variations. These are hallmarks of true craftsmanship, not defects.
Design Integrity: Suitdelux respects intellectual property and will not replicate or counterfeit the protected designs of other houses.

8. CRAFTING TIMELINES AND LOGISTICS

We will provide an estimated timeline for the creation of your garment upon confirmation. These are projected estimates, as true bespoke craftsmanship depends on complex factors, including textile sourcing and hand-finishing.

If your commission is required for a specific event (such as a wedding or gala), please notify us immediately. We can arrange an expedited “priority creation” service for an additional fee. We cannot assume liability for missed engagements unless a fixed delivery date is explicitly agreed upon in writing.

9. MODIFICATIONS AND CANCELLATIONS

Prior to Production: You may request design evolution or cancel your commission free of charge before the fabric has been cut. Please submit these requests in writing. In the event of a cancellation at this stage, we will refund your payment, less any payment processing fees, and the cost of any bespoke textiles already procured exclusively on your behalf.
Once Cutting Has Begun: Once the bespoke textiles have been cut, the commission cannot be canceled and the payment is non-refundable. Our Client Concierge will let you know when cutting begins. Any refinements requested after this point will be considered by the atelier and may carry additional cost and time, which we will agree with you first.

10. THE SUITDELUX FIT GUARANTEE (ALTERATIONS)

Because every silhouette is a masterpiece of precision, the fit is paramount.

Atelier Measurements: If our team personally conducted your measurements and the final garment does not strictly reflect those specifications, we will perform the necessary structural alterations with our compliments.
Client-Provided Measurements: If you or a third party supplied the measurements, our atelier will execute the garment exactly to that data. Should alterations be required upon delivery due to inaccurate client data, we are delighted to refine the fit for an additional bespoke alteration fee.

11. STRUCTURAL INTEGRITY (DEFECTS)

We pride ourselves on uncompromising quality and flawless finishing. Upon receiving your commission, please inspect the garment immediately. If you identify a genuine structural defect or crafting error, you must notify our Client Concierge within 48 hours of receipt. Once the garment is returned to our atelier and the defect is verified, we will prioritize rectifying the silhouette to our exacting standard.

Please note that damage resulting from improper care, unauthorized alterations by a third-party tailor, or standard wear and tear does not constitute a defect.

12. TRANSIT, COLLECTION, AND COMMISSION CARE

Logistics Partners: We arrange transit within Nigeria and internationally via carefully selected priority logistics partners. Alternatively, clients may arrange a private collection at our atelier. Available transit options will be confirmed upon finalizing your commission.
Transit Investments: You are responsible for all premium transit and courier fees, which will be transparently quoted prior to the finalization of your commission.
International Customs and Duties: For international commissions, the client is solely responsible for any customs duties, import taxes, or brokerage fees levied by the destination country. These external charges are not included in our atelier pricing.
Client Logistics Data: To ensure a flawless handover, you must provide accurate delivery coordinates and active contact information. Should transit fail due to inaccurate details or client unavailability, additional priority redelivery fees may apply.
Transit Timelines: While we partner with top-tier couriers, transit timelines are estimated. Suitdelux cannot assume liability for delays resulting from customs clearances or external logistical disruptions.
Title and Risk: The risk of loss or damage transfers to you the moment the garment is securely delivered to your designated address or collected by your representative. Full ownership of the bespoke silhouette transfers to you only upon our receipt of final payment.
Receipt and Inspection: We urge you to inspect your bespoke commission immediately upon arrival. Should you note any damage sustained during transit, please notify our Client Concierge within 7 days, accompanied by clear photographic evidence, so we may swiftly address the matter with our logistics partners.

13. ARCHIVED AND UNCOLLECTED COMMISSIONS

Upon the completion of your bespoke silhouette, our Client Concierge will notify you in writing. If the garment is not collected or transit is not arranged within 60 days of this notification, Suitdelux reserves the right to apply a reasonable storage and preservation fee.

Should the commission remain uncollected after a final written notice providing a 14-day grace period, the atelier will classify the garment as abandoned. In such instances, Suitdelux retains all initial investments to cover the artisanal labor and textiles utilized, and we reserve the right to permanently archive, repurpose, or retire the garment. Should you require an extension, we encourage you to contact our team proactively.

14. INTELLECTUAL PROPERTY AND ATELIER HERITAGE

Our digital flagship (the site) and all its contents, including text, sartorial designs, architectural patterns, graphics, proprietary logos, and photography, are the exclusive intellectual property of Suitdelux or our licensed partners. The Suitdelux name and emblem are protected trademarks.

While you may view or print digital assets for personal reference, you may not duplicate, modify, or exploit our intellectual property for commercial use without explicit written authorization. Furthermore, the acquisition of a Suitdelux garment does not transfer the right to replicate our proprietary patterns or designs for personal or commercial reproduction.

15. ATELIER ARCHIVES AND CLIENT PRIVACY

We consider it a distinct privilege to showcase our esteemed clientele. However, we will only photograph or film your finished commission, or feature you wearing the Suitdelux silhouette in our digital portfolio or social archives, strictly with your explicit, separate consent.

This permission is entirely optional, is never a condition of your commission, and may be withdrawn at any time by contacting the atelier. Should you voluntarily submit a review or personal photograph to our digital flagship, you grant us permission to feature it as outlined in our Privacy Policy.

16. PRIVACY, DIGITAL CONCIERGE, AND COMMUNICATIONS

Your privacy is paramount to the House of Suitdelux. Our comprehensive Privacy Policy (https://suitdelux.com/privacy-policy) details exactly how we safeguard your personal data, exclusive measurements, and private photographs.

To facilitate a seamless bespoke experience, our Client Concierge will send necessary transactional updates, such as fitting invitations, payment confirmations, and transit tracking, via email or WhatsApp. You will only receive exclusive atelier updates, digital lookbooks, or private invitations if you have explicitly opted into our marketing communications. You may withdraw this consent at any time by utilizing the unsubscribe link provided, replying “STOP” to a WhatsApp broadcast, or contacting privacy@suitdelux.com.

17. STRATEGIC PARTNERSHIPS AND DIGITAL INFRASTRUCTURE

Suitdelux collaborates with premium third-party service providers to facilitate secure payment processing (GlobalPay), digital hosting, and global logistics. While we rigorously vet our partners, these entities operate under their own independent terms. We are not liable for their acts or omissions outside of our direct control. Additionally, our Site may contain links to external luxury partners or references; we do not control and are not liable for third-party digital environments.

18. WARRANTIES, EXCLUSIONS, AND LIABILITY LIMITATIONS

The Digital Flagship: We continually invest in the security and accuracy of our site. However, we cannot guarantee it will remain entirely uninterrupted or error-free at all times. We reserve the right to elevate, suspend, or update the digital platform as necessary, providing notice where practical.
Our Craftsmanship: Every Suitdelux garment is meticulously engineered to the highest standard of sartorial excellence and is crafted to precisely match your approved structural specifications. Nothing in these Terms supersedes our commitment to fit as detailed in Sections 10 and 11, nor your statutory legal rights.
Liability Exclusions: To the fullest extent permitted by law, Suitdelux is not liable for indirect, consequential, or unforeseen losses, including loss of profit, goodwill, or third-party professional opportunities resulting from any delayed or altered commissions.
Liability Cap: To the extent permitted by law, the maximum liability of Suitdelux to any client, whether arising from contract, negligence, or bespoke execution, shall be strictly limited to the total monetary value invested by the client for that specific commission.
Statutory Exceptions: Nothing in these Terms attempts to exclude or limit our liability for matters that cannot be legally limited under Nigerian law (such as gross negligence or fraudulent misrepresentation).

19. CLIENT OBLIGATIONS

You agree to indemnify Suitdelux for any losses the atelier suffers as a direct result of false or misleading data provided by you, the provision of client-supplied materials that infringe upon third-party intellectual property, or the misuse of our Site in breach of these Terms.

20. FORCE MAJEURE (EVENTS BEYOND OUR CONTROL)

Suitdelux is not liable for any delay or failure to execute a bespoke commission caused by extraordinary events beyond our reasonable control. This includes, but is not limited to, natural disasters, infrastructural outages, civic unrest, governmental restrictions, severe global textile shortages, or extreme courier delays. Should a Force Majeure event persist indefinitely, either party reserves the right to cancel the pending commission, and Suitdelux will refund any investments made toward garments that have not yet entered the physical cutting and crafting phase.

21. SUSPENSION AND TERMINATION

Suitdelux reserves the right to suspend or close a client profile, or decline to fulfill a commission, in the event of a breach of these Terms, digital misuse, inaccurate client data, or suspected fraudulent activity. Where appropriate, our Client Concierge will formally communicate the rationale.

Any commission currently in progress will be handled equitably in accordance with Sections 9 and 11, including applicable refunds should the atelier terminate the agreement outside of a client breach. You may close your client profile at any time by contacting us directly. The closure of a profile does not alter or discharge any rights or obligations established prior to termination.

22. EVOLUTION OF THESE TERMS

We may update these Terms periodically to reflect structural evolutions in our business, atelier services, or legal frameworks. Revised Terms will be published on our digital flagship accompanied by an updated revision date, and substantive changes will be communicated via email or site notice.

Modifications apply exclusively to commissions initiated after the effective date. A commission that has already received formal written confirmation remains governed by the Terms active at the time of its confirmation. Continued use of the site following an update constitutes acceptance of the revised Terms.

23. NOTICES AND DIGITAL CONCIERGE COMMUNICATIONS

You consent to receive official communications from Suitdelux via electronic channels, including email, WhatsApp, and digital notices on our site. These electronic transmissions fulfill any legal requirement for written documentation.

Formal notices to the atelier must be directed to info@suitdelux.com. Notices to you will be transmitted to the email address or WhatsApp contact details provided within your client profile.

24. GENERAL PROVISIONS

Entire Agreement: These Terms, paired with our Privacy Policy and your official commission confirmation, constitute the complete and exclusive agreement between you and Suitdelux regarding your bespoke orders and use of the Site, superseding any prior communications or understandings.
Severability: Should any provision of these Terms be deemed invalid or unenforceable by a court of law, the remaining provisions shall remain in full force and effect.
No Waiver: Failure by Suitdelux to immediately enforce any right or clause within these Terms does not constitute a permanent waiver of that right.
Assignment and Transfer: You may not transfer or assign your rights or obligations under these Terms without our express written consent. Suitdelux may transfer its rights to a corporate successor or legal entity acquiring our business operations, provided your client rights are fully preserved.
Third-Party Rights: These Terms create rights and obligations exclusively between you and Suitdelux. No third party shall possess any enforceable rights under this agreement.
Headings and Interpretation: Section headings are included solely for navigational convenience and do not dictate the legal interpretation of these Terms. This document is drafted in the English language, which shall govern in the event of any translation.

25. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms, and any dispute arising from a bespoke commission or your utilization of the site, are governed by the laws of the Federal Republic of Nigeria.

Should any concern or grievance arise, we invite you to contact our Client Concierge first at info@suitdelux.com so our team may address and resolve the matter informally. We endeavor to respond within 14 business days. Should a resolution not be reached within 30 days, either party may submit the matter to the competent courts of Lagos State, Nigeria, which shall hold exclusive jurisdiction.

For international clients, this clause does not override mandatory consumer protections guaranteed by your local jurisdiction, nor any statutory right to initiate proceedings in your home country. Consumers residing in Nigeria retain the right to file formal complaints with the Federal Competition and Consumer Protection Commission (FCCPC).

26. ATELIER CONTACT CONCIERGE

For any inquiries regarding these Terms or our bespoke services, our team may be reached through the following channels:

Email: info@suitdelux.com
Privacy Concierge: privacy@suitdelux.com
Direct Line: +234 903 660 8144
Atelier Headquarters: SUITDELUX GLOBAL INVESTMENT LIMITED, Lagos, Nigeria (Strictly by Private Appointment)