Return & Exchange Policy
We want you to adore your purchase from Suitdelux. If you are not completely satisfied, we offer a 15-day return policy for international clients and a 5-working-day return policy for clients within Nigeria, beginning from the date of delivery.
Conditions for Return
To be eligible for a return, your item must be in its pristine, original condition: unworn, unwashed, unaltered, free of any fragrances or deodorant marks, and complete with all original tags, hangers, and the Suitdelux garment bag. A valid receipt or proof of purchase is required.
Non-Returnable Items
Certain pieces can not be accepted for return, including:
Custom-made, bespoke, or personalized garments tailored to your exact specifications.
Final-sale items and gift cards.
Items that show signs of wear, damage, or alterations.
How to Initiate a Return
Contact our client concierge at support@suitdelux.com to notify us of your return.
Reach out to our procurement team via WhatsApp at +234 706 826 9008 to receive specific return shipping instructions and drop-off locations.
Once your return request is approved, we will provide a return shipping label and detailed instructions. Unsolicited returns sent without prior authorization will not be accepted.
Damages and Issues
Please inspect your order immediately upon delivery. If your item arrives defective, damaged, or incorrect, please contact us at once so we may resolve the issue promptly and make it right.
Exchanges
To secure your desired size or piece as quickly as possible, we recommend initiating a return for your current item and placing a new order simultaneously once the return is authorized.
Refunds
Once your return is received and inspected by our team, we will notify you of the approval status. If approved, your refund will be processed automatically to your original method of payment within 10 business days. Please note that processing times vary by financial institution.